Refund Policy

At Nexond, we strive to deliver high-quality software solutions and services to all our users. We understand that circumstances may arise where a refund is requested. This Refund Policy outlines the terms under which refunds may be granted.

1. Free Trial Period

Some of our plans may include a free trial period (e.g., 7 or 14 days). During this time, you may use our services without being charged. If you cancel your subscription before the trial ends, you will not be billed.

2. Paid Subscriptions

Once a subscription is purchased and payment is processed, it is generally non-refundable. However, we may offer a refund under the following limited circumstances:

You were mistakenly charged multiple times for the same product or service.
You encountered technical issues preventing use of the service, and our support team could not resolve the issue within 7 days.
You were billed despite canceling prior to the next billing cycle, due to system or platform error.

3. Non-Refundable Cases

Refunds will not be issued in the following cases:

Change of mind or lack of usage of the product after purchase
Failure to cancel before the renewal date
Subscription purchased during promotional discounts or lifetime deals
Custom development work or consultation services rendered

4. How to Request a Refund

To request a refund, please contact us at support@nexond.com with your account details, purchase receipt, and reason for the refund request.

Our support team will respond within 3–5 business days. Refunds, if approved, will be issued to the original payment method.

5. Changes to This Policy

Nexond reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on this page. Please review this policy periodically.